The Wega Difference
Technical Specification and Operability:
All models of Wega espresso machines are built on a robust steel chassis, which is electroplated and assembled using stainless steel impact screws. The internal components of the machine are manufactured from copper, brass, and aluminum alloy ensuring a long and reliable life span.
The exterior body work is made from bright steel, either painted and finished with a clear coat, or polished chrome. Additional materials include stainless steel, polished or brushed, and polycarbonate panels either painted and lacquered, or finished in bright chrome or gold.
The functionality of all Wega machines is obtained by utilizing the thermosyphonic heating of the E-61 group head via heat exchangers passing through the boiler. This technology is crucial for providing temperature stability which allows more consistent quality in the cup. This to system has allowed Wega become one of the most trusted espresso machine manufacturers in Europe, and in fact, 1 of every 4 machines sold in Italy is a Wega espresso machine.
Wega conforms to and is an ISO 9001 certified company. All our machines carry the world’s major approval marks and have the Italian Espresso Institute Certification (INEI).
Customer and After Sales Service:
At Wega USA, we have many individuals to assist in queries regarding machine functionality, operation, and technical issues. The Wega website also offers a technical information area, accessible by assigned username and passwords for Wega distributors and service technicians. Technical service is crucial to our business and is something we strive to improve upon every year.
Wega USA is happy to assist in the initial and ongoing training of your sales and technical staff. We hold regular technical trainings at our facility in Greensboro, NC and on occasion will travel to the locations of our distributors as well. While training in our US office, Wega USA provide lodging and food for our distributors and service companies that participate. These training sessions are crucial for the success of our end users, distributors and service companies, and ultimately, Wega USA. For this reason, we are willing to be flexible to meet the needs of those who require training and education on Wega espresso machines.